Support

A person reads it

One inbox, answered in English by someone who works on ScoutDex. Most answers are already on this page or one click away.

DownloadThe Windows app, what it needs, and the first three steps after installing. Connect by countryCrypto, your broker and news, step by step, and where to get a key. Write to ushello@scoutdex.app. What to include so we can help on the first reply.

Before you buy

Can I get a refund? Yes, within 15 days of buying. If the law where you live allows longer, that applies. Payments and refunds are handled by our payment provider. Refunds

Every other question people ask before paying — keys, devices, what happens if you stop paying — is answered in full in the docs.

Where to find things

Each of these lives on its own page.

WHATWHERE
The appDownload — Windows 10 and 11.
A broker keyConnect by country — how to apply, by broker, with links.
How to use ScoutDexDocs — installation, components and decks, alerts, the ticker, backup.
Prices and plansPricing — the only table on the site.
What we holdConnections & security.
Connecting your own AI toolPLANNED Not available yet.

What support can and can’t see

What we can see

Your account, your licence, the devices signed in, and the error reports your app has sent.

What we can’t see

Your broker key, your positions or balance, and the contents of your decks. The copy of your decks on our server is encrypted, and we can’t open it.

So the fastest way to fix a deck

Export the deck from the studio and attach the file to your message. That is the only way we can see what is in it. Keys and channel tokens are never in the file, and holdings are left out unless you include them.

Write to us

hello@scoutdex.app
One inbox, read by a person, in English.

What to include

  1. The email address of your ScoutDex account.
  2. Your app version, from Settings → App.
  3. What you did, what you expected, and what happened instead.
  4. Your broker’s name, if it is about a connection.
  5. An exported deck file, if it is about a deck.

Never send

Your API key or secret, your broker password, or a screenshot that shows them. We will never ask for them.