1. Who refunds you
Our payment provider, the merchant of record, takes your payment. We decide refunds under this policy, and the provider sends the money back to you.
2. Fifteen days
You can ask for a refund within 15 days of buying, without giving a reason. If the law where you live gives you longer, that applies.
3. How to ask
Use the link in your payment receipt, or write to hello@scoutdex.app from the email address of your account.
4. After a refund
Decks are no longer signed for that account, so your own decks stop on the ticker. The free ticker keeps running.
5. Renewals
Plans are paid one year ahead and renew automatically. Turn renewal off in your account before the renewal date and nothing more is charged; the version you have keeps running and your decks keep running on it.
6. Exceptions
We may refuse a refund where these terms have been broken or refunds are being abused.